Browser Requirements for MiraBridge Phone
MiraBridge Phone uses the Genesys Cloud Embeddable Framework and inherits its browser requirements. To ensure optimal compatibility and performance, use one of the following supported browsers, always maintained at the latest version:
- Google Chrome (recommended for best performance)
- Mozilla Firefox
- Microsoft Edge (Chromium-based versions only)
Important Notes:
- Internet Explorer is deprecated and completely unsupported for Genesys Cloud embedded clients
- Safari may work for basic functionality but is not officially supported and users may experience limited functionality, audio issues, or unexpected behavior
- Mobile browsers are not currently supported for agent interfaces
System Requirements
Minimum Hardware Requirements
For optimal performance, ensure agent workstations meet these specifications:
- RAM: 8GB minimum, 16GB recommended
- Processor: Dual-core 2.5GHz or equivalent
- Network: Stable broadband connection (25 Mbps down, 5 Mbps up minimum)
- Audio: Dedicated headset recommended for call quality
Network Requirements
Ensure your network infrastructure supports:
- Outbound HTTPS connections on ports 80 and 443
- WebRTC traffic for real-time communication
- WebSocket connections for real-time updates
- Access to
*.mirabridge.cloudand*.genesys.comdomains
Corporate Environment Considerations
If deploying in a corporate environment:
- Work with IT teams to configure firewall exceptions
- Ensure proxy servers support WebSocket connections
- Validate that content security policies allow iframe embedding
- Test from the actual production network environment
WebRTC Phone Requirements
If you plan to use WebRTC-based softphones:
- Make sure to disable any pop-up blockers in your browser, as they can interfere with phone call windows.
Platform-Specific Browser Notes
Salesforce
- In addition to the above, Salesforce has its own browser requirements and recommendations.
- For more details, see Salesforce’s official documentation:
Recommendations and Requirements for All Browsers
Zendesk
- Zendesk also imposes its own browser requirements.
- For details, visit Zendesk Support system requirements:
Zendesk Support system requirements
Additional Notes
- Keep your browser and plugins/extensions up to date to avoid compatibility issues.
- MiraBridge Phone relies on browser features like WebRTC and JavaScript — these must be enabled.
- For best results, avoid using unsupported browsers or older versions.