MiraBridge Documentation

Welcome to the official documentation for MiraBridge — a family of products designed to integrate, extend, and manage customer engagement platforms like Genesys Cloud CX.

This site contains public documentation for all MiraBridge products. Each product serves a distinct purpose and can be used independently.

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📞 MiraBridge Phone

MiraBridge Phone is an embeddable softphone that seamlessly integrates Genesys Cloud directly into popular CRMs, including:

• Microsoft Dynamics 365
• Salesforce
• Zendesk

Built on the official Genesys Embeddable Framework, it provides deep CRM interoperability with features like screen pops, automated task creation, and real-time presence synchronization.

👉 View MiraBridge Phone Docs »

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🛰 MiraBridge Watchtower (Coming Soon)

A comprehensive snapshot and audit tool for Genesys Cloud environments. Watchtower helps operations teams manage configuration drift, perform rollbacks, and monitor platform compliance across multiple environments over time.

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🔄 MiraBridge Link (Coming Soon)

An event-driven orchestration platform that connects CRMs, contact centers, and internal systems using standardized triggers and actions — enabling no-code and low-code automation.

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MiraBridge is developed and maintained by Miratech.