Licensing

MiraBridge Phone uses a seat-based licensing model. Each agent that uses the widget consumes one license seat from your organization’s allocation.

License Consumption Model

  • A license is consumed when an agent logs in to the MiraBridge Phone widget.
  • A license is released when the agent logs out of the widget session.
  • If a proper logout does not occur (e.g., due to network disruptions or browser crash), MiraBridge will automatically purge the session after 60 seconds, releasing the seat.

💡 This automatic purging ensures that licenses are not held indefinitely due to network issues, crashes, or misbehaving browsers — keeping your license pool healthy and fair.

⚠️ Session information is anonymous — MiraBridge does not store any agent-specific details. Only a session ID is retained temporarily for licensing purposes.

License Limits

Your license count determines how many agents can simultaneously use MiraBridge Phone. If all seats are in use:

  • Additional login attempts will result in an error message.
  • Agents will still have access to Genesys Cloud, but the CRM widget will remain inactive.

Admin Functionality (Coming Soon)

An admin interface will soon be available with the ability to:

  • View current license usage
  • See all active sessions
  • Review historical data on license consumption

This will help teams monitor usage patterns and plan license allocation effectively.

Frequently Asked Questions

❓ What happens if an agent closes the browser without logging out?

The system automatically detects inactive sessions and releases the license after 60 seconds. This ensures licenses don’t remain locked due to unexpected disconnections.

❓ Can sessions be manually terminated?

Currently, session management is automatic. Manual session control will be available via the upcoming admin panel, which will provide:

  • Real-time session monitoring
  • Manual session termination capabilities
  • Detailed usage analytics
  • Historical reporting

❓ Is any user information stored?

No. Session tracking is completely anonymous and only uses randomly generated session IDs. No personal, user-identifying, or sensitive data is stored in MiraBridge systems.

❓ How can I monitor license usage patterns?

The upcoming admin interface will provide:

  • Current active sessions count
  • Peak usage times and patterns
  • Historical usage trends
  • License utilization reports
  • Alerts for approaching license limits

❓ What happens during system maintenance?

  • Planned maintenance is communicated in advance
  • During maintenance windows, new logins may be temporarily unavailable
  • Existing sessions continue to function normally
  • Automatic reconnection occurs once maintenance is complete

❓ Can I temporarily increase my license count for training or special events?

Yes! Contact your MiraBridge representative to discuss:

  • Temporary license increases for training sessions
  • Special event pricing for large deployments
  • Seasonal adjustments for business fluctuations

Best Practices for License Management

Right-sizing Your License Count

To determine optimal license count:

  1. Monitor peak concurrent usage during busiest periods
  2. Account for shift overlaps and training sessions
  3. Include buffer capacity (10-20%) for unexpected peaks
  4. Consider growth projections for the next 6-12 months

Usage Optimization Tips

  • Schedule training sessions during off-peak hours when possible
  • Educate agents on proper logout procedures
  • Monitor browser performance to prevent unexpected crashes
  • Implement shift handoff procedures to ensure clean session transfers

For more information or license upgrade inquiries, contact your MiraBridge representative.